Sikeston Customer Detective Work
March 3, 2022
One might say the most challenging part of being an automotive service technician at Charlie's Fast Lube Sikeston is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Charlie's Fast Lube Sikeston introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Charlie's Fast Lube Sikeston and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Charlie's Fast Lube Sikeston know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Charlie's Fast Lube Sikeston
2017 E. Malone
Sikeston, Missouri 63801
573-472-1139
http://www.charliesfastlubesikeston.com
Need Service?
More articles from Charlie's Fast Lube Sikeston
It's (Not) Complicated (Engine Air Filter)
January 19, 2025
While many components of your vehicle are complex and composed of lots of mechanical and electrical parts, there's one that isn't complicated but still important. It's your engine air filter. (And, we should point out, the engine air filter isn't to be confused with the cabin air filter. The ca... More
The Light Many Drivers Fear (Check Engine Light)
January 12, 2025
Ask just about any driver about one thing they fear seeing inside their vehicle and they'll say it's the Check Engine light coming on. You know, that little light on your instrument panel that is in the shape of a vehicle engine, often accompanied by the words Check, Check Engine, Check Engine Se... More
Stuck! (Vehicle Door Issues)
January 5, 2025
This may have happened to you. You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed! What a helpless feeling. You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning a... More